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Reima Canada

Welcome to Reima’s Help Center. Here you'll find detailed information and support for all aspects of your shopping experience, from placing an order to managing returns and earning rewards. Browse the topics below for quick access to frequently asked questions and resources.

Reima Canada Help Center

When will my order ship?

Where is my order?

When should I expect to receive my order?

What is your cost/rate of shipping?

Which carriers do you use?

How can I track my order?

What should I do if I did not receive an order confirmation?

I haven’t received all items I ordered, what should I do?

Shipping & Delivery

How do I set up a return?

Why can’t I return certain items?

How much time do I have to return a product?

How much does it cost to return a product?

Do you provide instant exhchange so that I can get products sooner?

When will I receive my refund?

Returns, Exchanges & Refunds

Can I combine multiple discount codes for the same order?

Do you have an app for shopping?

Does Reima have physical store locations?

Do I have to create an account?

Do you offer Express Delivery service?

How is my order packed?

Can I modify or cancel my order?

Can I combine two orders into one?

Can I reserve an item?

Does Reima offer a warranty on their products?

Can I buy a gift card from Reima online store?

Will a sold-out product be back in stock?

Can I order over the phone?

Placing an Order & Shopping Help

What are the payment methods at Reima online store?

Can I get a price adjustment or refund if the price of a product has changed since I have ordered?

Can I get a price match for a retailer’s price?

How can I check my store credit information?

Payments

What are the sizing recommendations for Reima products?

Sizing & Warranty

What is Reima App?

How to install Reima App?

Is there any incentive for downloading the app?

About Reima App

How to create an account or log in to the app?

Where to find My Account in the app?

Where to see my orders in the app?

What to do if I have an issue with registering or logging in the app?

What to do if I have an issue with Google log in/sign in?

How to delete my Reima Friends account in the app?

How to change my Reima Friends email in the app?

How to change my password for my account?

How to subscribe to Reima Friends newsletter in the app?

Account Help

What is Reima Stamp card?

Where to find my stamp card and rewards?

How to activate the stamp card?

Do I have to open the stamp card every time I make a purchase?

Can I register my previous purchases to earn stamps?

When my stamp card is full, do I automatically start a new one?

How long are my stamp card and rewards valid?

How can I use my rewards?

Why haven't I received my stamp/reward yet?

Do I lose my collected stamps if I make a return?

If I returned the full order for which I used the rewards, will I get the reward code back so that I can reuse it?

I used my rewards, but the order was cancelled on Reima's behalf. Can I get my reward code back?

Can the reward be combined with other offers and discounts?

How to deactivate the stamp card?

Stamp Card & Rewards

Reima App

What is Reima?

Sustainability at Reima

About Reima

Find everything you need to know about Reima shipping options, estimated delivery times, and tracking your order.

If your order isn't quite right, we’re here to help. Review our straightforward return and exchange process, including eligibility, timelines, and refund procedures.

Need guidance placing an order? This section provides step-by-step support for ordering, applying codes, checking out, and modifying purchases.

We accept multiple secure payment methods for your convenience. Learn more about accepted payment options, store credits, our price match policy, and more.

Ensure the best fit for your child with our comprehensive sizing guide, and learn more about Reima’s product warranty policy.

Enjoy rewards, exclusive offers, early sale access, and streamlined shipping experience. All in Reima App.

Discover more about Reima’s heritage, sustainability efforts, and commitment to creating functional, safe, and stylish products for children worldwide.

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