Placing an Order & Shopping Help

Can I combine multiple discount codes for the same order?

Unfortunately, we can only apply one discount code per order. If there are any exceptions, we will provide a notice on the website.

Do you have an app for shopping?

Yes! The Reima App offers exclusive rewards, including our stamp card program, rewards, and special promotions. For more details, please visit App FAQ’s. To download Reima App, please click here: App Store | Google Play.

Does Reima have physical store locations?

At this time, we primarily operate as an online business to better serve our customers worldwide. Our website offers real-time inventory, detailed product info, and a seamless shopping experience - plus, our customer support team is always happy to h

Do I have to create an account?

No, an account isn’t required - but having one makes shopping easier! You can track orders, save your cart, and earn rewards by activating the stamp card in the Reima App.

Do you offer Express Delivery service?

Yes, we offer Express Delivery except for PO Boxes. Please make reference to the Express Delivery details here Shipping Policy | Reima Canada

How is my order packed?

Depending on the content/size of the order the items can be packed in a cardboard box or in plastic bags with the maximum protection for the clothes and shoes. We try to use as low amount of the packaging materials as possible in order not to harm th

Can I modify or cancel my order?

Orders are instantly forwarded for processing and packaging in our warehouse, so unfortunately at this time, modifying or cancelling the order on your own is not possible afterwards. If you need to modify or cancel an order that was placed more than

Can I combine two orders into one?

Unfortunately, it is not possible for customers to combine orders because they are quickly processed on an order-by-order basis. But if the orders are placed under the same contact information and shipping address on the same day and the first order

Can I reserve an item?

Unfortunately, we don't provide such option in our ordering system. The only way to reserve the item is to purchase it.

Does Reima offer a warranty on their products?

Unfortunately, at this time, Reima does not offer a warranty on any of the products.

Can I buy a gift card from Reima online store?

Yes, you can! You can follow the steps here Reima Digital Gift Card.

Will a sold-out product be back in stock?

Restocking varies by item, season and collection. There is always a chance that the product will come back to our stock as a return, or we will get additional items to the warehouse. If the product is from an older season, we are probably not getting

Can I order over the phone?

We currently don’t offer phone ordering, but you can shop easily on our website www.reima.ca, or through the Reima App App Store | Google Play. If you need further assistance, please contact our customer service and we’ll be happy to help with orderi