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Account Help

How to create an account or log in to the app?

You can do so after downloading the app or do it afterwards from settings by tapping the profile symbol in the top right corner. Once logged in, you can edit your information, review your order history, customize app settings, and activate your stamp

Where to find My Account in the app?

To access your account, tap the profile icon in the top right corner. Here, you can add your information, activate your stamp card, and later view all your valid rewards. You can also add your child's information to receive personalized product recom

Where to see my orders in the app?

You can see all your orders under your account in the app or on the web store when you log in to your account. Make sure you use the correct email, the one you have made the purchase with.

What to do if I have an issue with registering or logging in the app?

Close the app and try again. If it still doesn't work, please remove the app and install it again. Please make sure that when you are creating an account, you are using the correct email address and creating the password correctly with allowed charac

What to do if I have an issue with Google log in/sign in?

Please try entering your Gmail email address and selecting Forgot password/Recover lost password to reset your login. Don’t worry - your purchases and stamps are linked to your Gmail account. If you still need help, contact our customer service.

How to delete my Reima Friends account in the app?

Please contact customer service and they can do it on your behalf.

How to change my Reima Friends email in the app?

Unfortunately, the email cannot be changed; however, you can create a new account, and we’ll help to transfer your stamps from the old one, but order history cannot be transferred. Once you've set up the new account, please contact customer service t

How to change my password for my account?

Please log out, and then tap the log in button and update your password by using the recover password link.

How to subscribe to Reima Friends newsletter in the app?

You can subscribe to Reima Friends Newsletter when you register in the app. After you register to Reima Friends, simultaneously you log in to the app. To unsubscribe from the newsletter, use the unsubscribe link at the bottom of the newsletter.