Stamp Card & Rewards

What is Reima Stamp card?

Reima Stamp card is a part of Reima Friends loyalty program. Earn stamps while shopping in our app and web store and unlock exciting rewards!. What benefits does the stamp card reward offer?. Earn 1 stamp for every CA$90 spent! E.g. if you make a CA$

Where to find my stamp card and rewards?

You can find both in the Reima App > tap the profile symbol on the right top corner > go to "My account" > "My membership". Your reward will be a code which you can redeem in the app or web store. Currently, the stamp card is only visible in the app,

How to activate the stamp card?

1. Open Reima App, log in or register to Reima Friends. Go to “My account” by tapping the profile icon on the top right corner. 2. Tap "Get started" and follow the guided steps to activate your stamp card.

Do I have to open the stamp card every time I make a purchase?

Nope! Once you activate your stamp card in the Reima App, you'll earn stamps automatically for orders placed with the same email.

Can I register my previous purchases to earn stamps?

No, unfortunately. You can only receive stamps from logged-in or registered purchases made after you have activated the stamp card in the Reima App.

When my stamp card is full, do I automatically start a new one?

Yes, your stamps and progress are updated automatically. E.g. if you have 5 stamps on your current stamp card, and make a purchase worth of 2 stamps, you will get the current stamp card full and the first stamp on your next stamp card.

How long are my stamp card and rewards valid?

Your stamp card is valid for 12 months from the date you earn your first stamp. After 12 months, it will reset. The 25% discount code is valid for 3 months after you receive it. You can check the expiration date in the app.

How can I use my rewards?

Your reward is a code. You can copy the code in "My membership" - "Rewards" and paste it at the web store or app checkout when you are logged in.

Why haven't I received my stamp/reward yet?

You should see your rewards updated within the same day. If you haven't received them, please contact customer service. Remember, to earn stamps and rewards, you must use the correct email; otherwise, they won't be credited to your account. Please fi

Do I lose my collected stamps if I make a return?

Yes, if you end up returning one or several items from your purchase, your number of stamps will be updated according to the final order value.

If I returned the full order for which I used the rewards, will I get the reward code back so that I can reuse it?

Unfortunately, the reward code is valid and usable only once and will not be reimbursed if the order is returned.

I used my rewards, but the order was cancelled on Reima's behalf. Can I get my reward code back?

We are very sorry about the cancellation. In this case, please contact customer service to regain your reward code.

Can the reward be combined with other offers and discounts?

Unfortunately, it cannot be combined with other offers/codes. However, it can be used for the markdown products in the sale collection.

How to deactivate the stamp card?

You can deactivate your stamp card in the app settings. Please note that in this case all stamps will be removed.